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RingCentral

 

What is RingCentral? 

RingCentral is a cloud-based phone system that promises to deliver a secure, hosted phone and fax functionality over the internet across campus. The smart system allows you to use your mobile device, desktop computer, or dedicated hardware to make and receive calls no matter where you are.

 

 

 

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How is RingCentral being rolled out to campus?

We are excited to roll out RingCentral, our new unified communication platform, across campus using a multi-phase approach. You will receive a welcome email when it is time for your building to be converted.  You’ll receive a series of follow-up emails, each containing instructions for that phase of the conversion process.

Key Details of the Rollout:

  • Building-Based Implementation: RingCentral will be activated by building, ensuring accurate e911 location data requirements.
  • Log-In Accounts: Your RingCentral account will be pre-configured for easy access using your Microsoft365 account (ULID@louisiana.edu).
  • Training and Support: We will offer training sessions and support resources to help you get familiar with RingCentral’s features and functionality.

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    RingCentral Software

    Installation Options:
    • University-owned Windows based computers will be pre-loaded with MS Teams plug-ins
    • Mac computers that are managed by central IT will have the MS Teams plug-in available for installation.
    • Linux based computers, there is a link below to download the LInux RC app.
    • Mobile apps are available for Android and iOS. 

      

    Android

    Google Play

    iOS

    App Store

    Linux

    Desktop App

     

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    Configuring RingCentral Settings

    You can manage a large portion of your RingCentral settings by logging into the RingCentral Web Portal found at this link located here.

    Settings you can manage include the following:

    • Edit User Details
    • Modify your Phone and Presence Settings
    • Manage Greetings and Call Screening
    • Update Call Handling and Forwarding
    • Change Messaging and Notifications

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    Online Knowledgebase


    Ask questions and gain insight into the specific things that you need to use when operating your RingCentral Phone. You can find the portal to RingCentral's support database at this link here.

    • Search for answers

    • View the community discussions

    • Learn more about RingCentral

    • Access online written guides

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    Training

    Training Video - User training provided to UL Lafayette by RingCentral

    university.ringcentral.com - RingCentral site with links to videos and topics for Users including Live and on-demand webinars, Self-paced tutorials, End-user product training, and Instructional videos .

     

    Desk Phones

    Handset Knowledgebase - devices that sit on your desk and operate like the old desk phones.  These are available for lease and may cause a slight increase to your yearly subscription cost.

    Product guides for devices that are available for our RingCentral application:

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    Microsoft Teams Integration



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    RingCentral Faxing

    Overview of RingCentral's e-faxing capabilities.
     




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    People: 
    Staff Member; Faculty Member
    Tags: 
    VOIP; RingCentral; phone system; telephone