What is multi-factor authentication?

Multi-factor authentication is when a user must provide two or more pieces of evidence to verify their identity to gain access to an app or digital resource.

Click MORE for a detailed explanation.  

You Can't Log Into Moodle or ULink

Some recent updates to the authentication service for ULink and other resources has caused a problem.

If you are experiencing issues, click on Work Around below.

No User Account in Moodle

You are logging into Moodle and it errors with You have logged in but have no user account

Click on Fix below

Problems Accessing WebAID?

The latest Java release (8u171) disables browser access to WebAID.

Please visit our WebAID page for instructions on how to enable WebAID access on your machine.


Check It before you Click It

UL Lafayette will never ask you to verify any of your login accounts through an e-mail.  

If it looks suspicious, it probably is - forward it to abuse@louisiana.edu

Contact the IT Service Desk if you have any questions about a suspect email.

ithelp@louisiana.edu, or (337) 482-4357 (2HELP on campus)

We're here 2HELP!

Phone: 337-482-HELP


24/7 X 365

Email: ithelp@louisiana.edu

Online: Search for Help

In Person: Stephens Hall, Room 110

7:30am - 5:00pm (Mon-Thurs)

7:30am - 12:30pm (Fri)

We're here 2HELP!

The Office of Information Technology at UL Lafayette is committed to help keep the campus community connected. The following are services being offered to help you continue teaching, learning, and conducting University business. If you have any questions or need additional assistance, please contact the IT Services Desk at ithelp@louisiana.edu, or during normal business hours call 337-482-4357.  Our phone is available after hours, as well, however, call agents will have limited resources to assist you with these technologies.

Hot Topics

Moodle/ULink Sign-In Button Missing

"No user account in Moodle" Error Message

Accessing WebAID

What is Multi-Factor Authenticaion?

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