Popular Services
For all issues related to your desktop computer – including but not limited to: Software errors or application crashes; Hardware malfunctions (e.g., monitor, keyboard, mouse, internal components); Performance problems (e.g., slow startup, freezing, lagging); Connectivity issues (e.g., network, Wi-Fi, peripherals); Operating system problems
Technology plays a vital role in our day-to-day teaching, learning, and administrative operations. Whether you’re unable to access your email, experiencing issues with Microsoft Teams, or noticing slow performance on university systems, the IT Service Desk is your first point of contact for technical support.
In order to connect to the internet, your device must be registered to the network, both wired and wireless.
University Wireless provides a fast, reliable, and secure Wi-Fi connection across the entire university campus in Lafayette, Louisiana.
The University provides its official email services through Microsoft 365 (formerly Office 365), offering a robust and feature-rich communication platform for all students, faculty, and staff.
The IT Store is your one-stop destination for all your technology needs, offering a comprehensive range of hardware, software, and expert services to eligible campus customers.
Assistance with using Moodle and reporting issues for students and faculty.
RingCentral is the Voice Over Internet Protocol (VOIP) phone system on campus.
This service facilitates the formal request, review, procurement, and deployment of new software applications or licenses required for business operations, productivity, or specialized tasks within the university.
This service provides authorized faculty, staff, and students with access to Ellucian Banner, the university's comprehensive Enterprise Resource Planning (ERP) system.
The University Wired Network complements our GeauxWiFi service, providing a robust and versatile connectivity solution tailored to the diverse needs of the University of Louisiana at Lafayette community.
This service provides classification for requests to Activate ULID accounts.
ULink is a comprehensive online portal designed to serve as a central information hub for various students, employees, alumni, and retirees of the university.
This service facilitates the formal request, approval, and provisioning of accounts with elevated permissions (also known as administrative, privileged, or superuser accounts) across university IT systems and applications.
This service provides a way for your to report a problem with the ERP (Banner).
This service provides authorized faculty and staff with secure and reliable access to a suite of critical student information systems.
This service provides authorized university employees with secure access to the Banner Finance system, a comprehensive financial management solution.
Microsoft 365, formerly Office 365, combines the familiar Microsoft Office desktop suite including Access, Excel, OneNote, Outlook, PowerPoint, Publisher and Word with cloud-based versions of Microsoft's next-generation communications and collaboration services such as Teams and OneDrive.
This service encompasses all of the features of a shared mailbox, a.k.a. Department Mailbox.
This service facilitates the request and setup of a new VPN/FortiClient account, providing users with secure remote access to our internal network resources.
This service provides comprehensive assistance to students, faculty, and staff experiencing difficulties logging into their primary university accounts.
The University's Email Distribution List service provides a convenient and efficient way for faculty, staff, and student organizations to communicate with specific groups of individuals via email.