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Services or Offerings?
Door Access
  1. Services
  2. Security
  3. Security Operations
This service provides the management and provisioning of access to university buildings, offices, labs, and specialized areas secured by electronic (e-lock) door systems.
Electronic Door Access Troubleshooting
  1. Services
  2. Security
  3. Security Operations
Our Electronic Door Access Troubleshooting Service provides expert assistance to diagnose and resolve issues with electronic door locks and their associated access control systems.
General Banner Access
  1. Services
  2. Account & Access
  3. General Banner
This service provides authorized faculty, staff, and students with access to Ellucian Banner, the university's comprehensive Enterprise Resource Planning (ERP) system.
General Support
  1. Services
  2. None
Technology plays a vital role in our day-to-day teaching, learning, and administrative operations. Whether you’re unable to access your email, experiencing issues with Microsoft Teams, or noticing slow performance on university systems, the IT Service Desk is your first point of contact for technical support.
IT Store
  1. Services
  2. IT Services
The IT Store is your one-stop destination for all your technology needs, offering a comprehensive range of hardware, software, and expert services to eligible campus customers.
Moodle Student Self-Help
  1. Services
  2. IT Services
  3. Teaching & Learning
Moodle Student Self-Help is your dedicated resource for comprehensive support, designed to empower you to excel in your online learning environment.
Multi-Factor Authentication (MFA)
  1. Services
  2. Account & Access
  3. ULID
New Card Reader for Door Access
  1. Services
  2. Security
  3. Security Operations
This service facilitates the request and installation of a new electronic door access card reader at a specified location within our facilities.
Report Phishing/Spam
  1. Services
  2. Security
Security Consultation
  1. Services
  2. Security
  3. Security Operations
Our IT Security Consultation services provide expert guidance and strategic planning to safeguard your organization's valuable information assets and mitigate risks.
Training Tools
  1. Services
  2. None
Training tools provide ways to ensure your staff is up-to-date with the latest knowledge and skills needed to provide services to your customers. These are a list of tools provided and supported by the Office of Information and Technology (OIT), and how to implement them in your department.
ULID Account Activation
  1. Services
  2. Account & Access
  3. ULID
This service provides classification for requests to Activate ULID accounts.
ULID Password Reset
  1. Services
  2. None
You can change your ULID password using our password management utility.
ULID Troubleshooting
  1. Services
  2. Account & Access
  3. ULID
This service provides comprehensive assistance to students, faculty, and staff experiencing difficulties logging into their primary university accounts.
VPN / Forticlient Troubleshooting
  1. Services
  2. Account & Access
  3. VPN / Forticlient Account
Our VPN/FortiClient Troubleshooting Service provides expert assistance to diagnose and resolve issues preventing users from establishing or maintaining a secure connection to their network resources via FortiClient VPN.