RingCentral 101
What is RingCentral?
RingCentral is a cloud based phone system that promises to deliver a secure, hosted phone and fax functionality over the internet for your company. Eliminating the need for expensive and complex office hardware, the smart system allows you to use your smartphone, tablet, computer, or dedicated hardware to make and receive calls giving your customers the impression you are in a “traditional” office whether you’re in the office or not.
How is RingCentral being rolled out to campus?
RingCentral is currently being piloted in select locations across campus. Once we complete the proof of concept we will begin to deploy phones across campus.
As we begin the Fall 2024 semester, we are ready to roll out the much-anticipated RingCentral communication platform, with the first group transitioning in mid-October and others following through March 2025. This system offers features like mobile app integration, voicemail-to-email, and streamlined call management. While the transition will bring new conveniences, it will also require patience and adjustment during the conversion process.
Installing Software
Instructions
For Mobile Devices:
You must have Microsoft Teams installed and download the following
Configuring Settings
You can manage a large portion of your RingCentral settings by logging into the RingCentral Web Portal. Visit service.ringcentral.com to access the RingCentral Web Portal to manage your settings.
The online portal can grant you access to a series of phone features including the following:
- Edit User Details
- Modify your Phone and Presence Settings
- Manage Greetings and Call Screening
- Update Call Handling and Fordwarding
- Change Messaging and Notifications
RingCentral Knowledgbase
- RingCentral Support FAQ for Commonly asked questions.
Helpful Links
- RC Intro Video - What is Ring Central? This 2 minute video covers the basics.
- RC Essentials - An in-depth video covering functionality, features, and practical application scenarios. (You will need your ULID and Password to watch this)
- RC University - A portal to role specific training modules.
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RC Status - Live look at RC Services status and incident reporting.