Multi-Factor Authentication (MFA) FAQs
Important things to know
You won't have to do the second step very often. Some people worry that multifactor authentication is going to be inconvenient, but generally it's only used the first time you sign into an app or device, or the first time you sign in after changing your password. After that you'll just need your primary factor, usually a password, like you do now.
The extra security comes from the fact that somebody trying to break into your account is probably not using your device, so they'll need to have that second factor to get in.
Multifactor authentication is not just for work or school. Almost every online service from your bank to your personal email, to your social media accounts supports adding a second step of authentication and you should go into the account settings for those services and turn that on.
What is Multi-Factor Authentication (MFA)?
Multi-Factor Authentication (MFA), sometimes called two factor (2fa), is an additional layer of security added to the login process. MFA is two forms of authentication: something you know, and something you have with you. The something you know is your password. The something you have with you will be the mobile device you set up. This means that even if your password is hacked, your account will remain secure.
Who is currently impacted by MFA?
MFA is being rolled out in phases, piloted first by UCSS, then rolled out to faculty and staff in the University. Student MFA will be phased in at a later date that is still to be determined.
What happens if I do not setup MFA?
Access to Microsoft 365 services (Outlook, Teams, OneNote, OneDrive, or SharePoint) is not permitted until MFA setup is completed. MFA is specific to Microsoft services, it does not impact logging in locally into your University Asset (such as laptop or workstation) or other University resources (such as ULink, Banner, Moodle, etc.).
What applications/systems are currently protected with MFA?
At this time, MFA is being used to authenticate into Microsoft 365 or any of the applications of the suite, including Outlook, Teams, OneNote, OneDrive, and SharePoint.
MFA is specific to Microsoft services but does not impact logging in locally into your University Asset (such as laptop or workstation) or other University resources (such as ULink, Banner, Moodle, etc.).
Do I have to authenticate through MFA separately for each browser or device?
Yes, you will need to authenticate for each browser (chrome, safari) or device (PC, phone, tablet) that you login to your Microsoft 365 account. Each browser on each device that you use will require MFA authentication.
Note: MFA is specific to Microsoft services, it does not impact logging in locally into your University Asset (such as laptop or workstation) or other University resources (such as ULink, Banner, Moodle, etc.).
How do I setup MFA for my Microsoft 365 account?
Detailed instructions can be found by going to the Microsoft MFA Information page.
Which web browser should I use for setting up my phone for MFA?
You can use any browser to setup MFA. The web browser is merely being used to configure MFA on your Microsoft 365 account settings.
What are my authentication options?
There are a few different authentication methods. We recommend only using the Microsoft Authenticator app approval process. There are other options that may be used including “Text Message” and “Call Me”. These options can be used by all phone device types including Flip Phone, iPhone or Android.
Where do I modify my MFA authentication settings?
You can make changes to your authentication settings by visiting this link https://aka.ms/MFASetup
Why must I use a Personal Device to setup MFA?
We request that you use your personal device as your device is unique to you. This helps to ensure your account can only be accessed by the person in possession of your phone. Even if someone has your ULID and password, they would not be able to access your Microsoft 365 account without your personal device.
I forgot/left my mobile device at home, now what?
If you do have your mobile device with you and are prompted for MFA verification, please contact the IT Service Desk at 337-482-4357 or email email@example.com.
What if I experience an issue with MFA?
If you have any issues with MFA, please contact the IT Service Desk at 337-482-4357 or email firstname.lastname@example.org.
What if I need to change my phone number?
Visit this weblink https://aka.ms/MFASetup, to make modifications to your security MFA settings.
Do I have to set up two different methods, or is one sufficient?
You are not required to setup more than one method for MFA, but it is recommended to have a second option in the event you have issues.
My phone number was already set, do I have to do anything else?
If your number is already present, you can continue through the verification process. If the number is incorrect or out of date, please contact the IT Service Desk at 337-482-4357 or email email@example.com.
How often do I have to re-authenticate?
You will be prompted to re-authenticate MFA every 90 days or each time you use a new device or browser.