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    1. Knowledge Base
    2. Getting Started with the Service Desk

    ! Getting Started with the Service Desk

    Guides for using the Knowledge Base, Service Catalog, etc. on the Service Desk site and articles linking to popular resources for students, faculty, and staff.

    Articles (6)

    Pinned Article IT Student Services

    How to Request a Service or Report an Issue

    How to View and Update your Open Tickets

    How to search for a Knowledge Base article or Service

    How to use the Knowledge Base to find answers and solutions

    How to add more than one file to an incident/ticket

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