Updating...

Skip to main content
IT Services at UL Lafayette (opens in a new tab)
  • All
  • Knowledge Base
  • Service Catalog
Sign In
Client Portal
  • Sign In
  • Search
  • Home
  • Services
  • Knowledge Base
  • More Applications
    Skip to Knowledge Base content
    • Search Articles
    1. Knowledge Base
    2. Getting Started with the Service Desk

    ! Getting Started with the Service Desk

    Guides for using the Knowledge Base, Service Catalog, etc. on the Service Desk site and articles linking to popular resources for students, faculty, and staff.

    Articles (6)

    Pinned Article IT Student Services

    How to Open a Ticket or Report an Issue

    How to View and Update your Open Tickets

    How to search for a Knowledge Base article or Service

    How to use the Knowledge Base to find answers and solutions

    How to add more than one file to an incident/ticket

    Blank

    Popular Articles

    • ULID: Activate your Account
    • How to Log Into Banner
    • Accessing MoveIT
    • MoveIT Data Send
    • MoveIT Requesting Files
    View All Popular Articles

    Recent Articles

    • WiFi: How to Find Your MAC Address
    • WiFi: Troubleshooting
    • WiFi: Random/Private MAC Address
    • WiFi: How to connect your devices to eduroam
    • MFA Setup using iOS Passwords app
    View All Recent Articles
    University of Louisiana at Lafayette logo

    Call 337-482-HELP (4357)

    ithelp@louisiana.edu

    Stephens Hall, Rooms 110
    201 E. St. Mary Blvd, Lafayette, LA 70503
    P.O. Box 43621, Lafayette, LA 70504-0400

        

    Site Map


    Copyright © University of Louisiana at Lafayette. All Rights Reserved.