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Knowledge Base
Getting Started with the Service Desk
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Getting Started with the Service Desk
Guides for using the Knowledge Base, Service Catalog, etc. on the Service Desk site and articles linking to popular resources for students, faculty, and staff.
Articles (6)
Pinned Article
IT Student Services
How to Open a Ticket or Report an Issue
How to View and Update your Open Tickets
How to search for a Knowledge Base article or Service
How to use the Knowledge Base to find answers and solutions
How to add more than one file to an incident/ticket
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