Knowledge Base

Categories (11)

Getting Started with the Service Desk

Guides for using the Knowledge Base, Service Catalog, etc. on the Service Desk site and articles linking to popular resources for students, faculty, and staff.
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Accounts & Access

Articles related to account set up and use, passwords and access to systems.
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Banner

Services that support the administrative and business functions of an institution. Articles relating to Banner and applications tied to banner, such as Cornerstone, BDM, and Touchnet can be found here.
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Communication & Collaboration

Services that facilitate institutional communication and collaboration needs. Includes conferencing and telephones, email and collaboration services, media and audio/visual, and web services.
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Computers & Hardware

Services that support access and use of community members' devices and related peripherals. Includes desktop and mobile device support, printing and related services, and software and applications distribution.
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Servers & Storage

Reliable solutions for data storage and disaster recovery.
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Software and Applications

Articles related to specific software and applications.
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Wireless & Network

Articles related to connections to the network (wireless and wired).
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IT Policies and Standards

Current IT policies and standards for IT services being offered at the University
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ULink

Log into ULink to access University online services, announcements, and calendars
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Security

Services that provide security, data integrity, and compliance for institutional activities. Includes identity and access management, security consulting and educations, incident response and investigation, and security policy and compliance.
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Articles (2)

Contact the IT Service Desk

Report an Issue - Quick Links