Having Technology Issues? Contact the IT Service Desk First
Technology plays a vital role in our day-to-day teaching, learning, and administrative operations. Whether you’re unable to access your email, experiencing issues with Microsoft Teams, or noticing slow performance on university systems, the IT Service Desk is your first point of contact for technical support.
Why Contact the IT Service Desk?
The IT Service Desk is equipped to:
- Check for known service interruptions or outages across campus systems.
- Provide real-time status updates and confirm service availability.
- Create and track support tickets to ensure your issue is routed to the correct team.
- Offer troubleshooting guidance for common problems and escalate as needed.
By reporting issues directly to the IT Service Desk, we can identify patterns, resolve problems more efficiently, and ensure that all affected systems are restored promptly.
How to Contact Us
You can reach the IT Service Desk through the following channels:
Our technicians are available during standard business hours, and critical system issues are monitored after hours to minimize disruptions.
When to Report an Issue
Please contact the IT Service Desk if:
- You or someone else experiences unexpected behavior in a university system or application.
- A system appears unavailable or slow.
- You receive suspicious messages or security warnings.
- You’re unsure whether an issue is local or campus-wide.
Even if you suspect the problem might be minor or temporary, your report helps us confirm service status and maintain campus technology reliability.
Together, We Keep Technology Running Smoothly
Your assistance in promptly reporting technology issues helps the Office of Information Technology ensure consistent service delivery to the entire campus community. Thank you for helping us keep systems reliable, secure, and available for all.