WiFi: GeauxWifi Troubleshooting

Troubleshooting Steps

If you can see the GeauxWifi network from your device but either can't connect or don't have internet when you do connect, please follow the troubleshooting steps below.

If you can't see the GeauxWifi network from your device, see the Reach out to the IT Service Desk for assistance section.

Confirm you're registered on GeauxWifi

1. Select GeauxWifi from your available wireless networks.
2. Once connected, open a web browser (e.g., Chrome, Safari, Firefox).
3. You should be automatically redirected to the registration page.
   • Not redirected? Go to https://clearpass2.louisiana.edu/guest/auth_login.php on the device you're trying to connect to the network. If you can't click the link, manually type the URL into your browser.
   • "Incorrect Username or Password" error? Contact the IT Service Desk for assistance (see Reach out to the IT Service Desk for assistance below).

If you still can't load the registration page, try the next troubleshooting method.

Turn off private Wi-Fi addresses

Because Private Wi-Fi Address is a per-network setting, OIT's recommendations are only for UL Lafayette networks.

If you still can't connect to the internet, try the next troubleshooting method.

Disconnect from GeauxWifi and reconnect

1. Disconnect your device from GeauxWifi. The easiest way to do this is to connect to a different wireless network.
2. Reconnect to GeauxWifi.
3. Once connected, open a web browser (e.g., Chrome, Safari, Firefox).
4. If you aren't automatically redirected to the registration page, go to https://clearpass2.louisiana.edu/guest/auth_login.php on the device you're trying to connect to the network. If you can't click the link, manually type the URL into your browser.

If you still can't load the registration page, try the next troubleshooting method.

Check your DNS settings

1. Check your DNS settings to ensure they are not set to 8.8.8.8. or another address.

   How to edit DNS settings (Windows)

   1. Open the Control Panel.
   2. Click Network and Internet.
   3. Click Network and Sharing Center.
   4. Click Change adapter settings in the left menu.
   5. Right-click on the Wi-Fi adapter.
   6. Click Properties.
   7. Click/select Internet Protocol Version 4 (TCP/IPv4).
   8. Click Properties.
   9. If the DNS is set automatically, it should be good to go. If it is not, then you should set it to Obtain DNS server address automatically and click OK. (You will need to have "Obtain IP address automatically" selected to be able to set the DNS to automatic.)

   How to edit DNS settings (Mac)

   1. Click the Apple menu on the top left.
   2. Click System Settings.
   3. Click Network in the sidebar.
   4. Click Wi-Fi on the right.
   5. Click Details.
   6. Click DNS (you may need to scroll down).
   7. Next, look for an 8.8.8.8 or 4.4.4.4 server in the list. If you find one, select it, then click the Remove button at the bottom of the DNS servers list. Do not remove all servers on the list.
2. If you changed any DNS settings, reboot your computer, then try to connect.

If you still can't connect to the internet, try the next troubleshooting method.

Forget the network on your device

1. Forget the GeauxWifi Wi-Fi network on your device.

   Forget GeauxWifi (Windows)

   Windows 11

   1. Open the Start menu in your taskbar.
   2. Go to Settings, then select Network & internet from the left menu.
   3. Select Wi-Fi.
   4. Select Manage known networks.
   5. Locate GeauxWifi, then click Forget.

   Forget GeauxWifi (Mac & iOS)

   Follow Apple Support's instructions: How to forget a Wi-Fi network on iPhone, iPad, or Mac.

   Forget GeauxWifi (Android)

   1. Open Settings.
   2. Select Connections or Network & Internet.
   3. Select Wi-Fi or Internet.
   4. Locate GeauxWifi, then open the Settings (gear icon) for that network.
   5. Select Forget (trash icon).
2. Restart your device.
3. Turn off Private Wi-Fi address for GeauxWifi
4. Reconnect to GeauxWifi. Please be sure to remember to turn off Private Wi-Fi address again.
5. Open a browser tab and see if you can connect to the internet.

If you still can't connect to the internet, try the next troubleshooting method.

Give it time

If you were able to sign in on the registration page, but your device indicates that you don't have internet and you've already restarted your device, please wait up to an hour to see if your device connects to the internet.

Reach out for assistance

If the above troubleshooting fails to resolve the issue, please fill out the Wireless (Wi-Fi) Support form and provide the following information:

• Your device's MAC address (find your MAC address)
• Your current location: building name and room number. (If the issue has occurred in multiple buildings, please state the most recent.)
• A screenshot of any error messages you've gotten.
• A description of what's occurred. For example:
  • Can you see the GeauxWifi network on your device?
  • If so, can you get to the registration page?
  • If so, do you get an error message? What does it say?

You may also call the IT Service Desk at 337-482-4357 or come to the IT Service Desk in room 110 Stephens Hall for in-person assistance.