What to do if you can't log in to a UL Lafayette site/system

Having trouble logging in?

If you are unable to log in to sites such as ULink, Email, Moodle, etc., there are a few things to check that might be causing an issue.

1.  If you can't get past the ULID or ULID@louisiana.edu/Password login screen:

  • ULID Password requirements include a length of 6-128 characters and can't contain common words, phrases, patterns, etc. that match known insecure passwords.
  • Make sure your browser is not auto-filling the password in for you.
  • Make sure your caps lock is not engaged.
  • Check what site you are trying to log into, as not all use your official UL Lafayette credentials. Common sites for using your ULID or ULID@louisiana.edu/Password and that we can assist with a reset for are ULink, Email, and Moodle.  Those we cannot assist with include the UL Lafayette Jobs site and third party software sites (Pearson, McGraw-Hill, etc.).
  • If you are an incoming student and employee, you would have created your ULID Password and set your Security Question/Answer during the activation process.
  • Try clearing the cache and cookies in your web browser to see if that allows you to log in. More information for doing this can be found in our Browser Cache/Cookies section.
  • If you are an returning student or employee and can log in to ULink but not Outlook (email), you may have set up your ULID Password before your email access had been added. To resolve this, you will need to reset your ULID Password:
    1. Go to https://pwm-banner-prod.ucs.louisiana.edu/pwm/private/login
    2. Click the Reset your ULID Password option.
    3. Follow the prompts to complete the process.
    4. Once you successfully reset your ULID Password, wait 5 minutes, then try signing in at webmail.louisiana.edu again.

If you tried all the steps above and are still having issues logging in, you can try changing your ULID Password.

If you are unable to change your ULID Password, please request assistance with your ULID Password ticket or contact the IT Service Desk.

2.  If you can't get past the Multi-Factor Authentication screen:

  • Make sure University of Louisiana at Lafayette account is showing up in the Microsoft Authenticator Mobile app on your smartphone. If it is not, you will need to reconfigure your phone.
  • Try the One-time password code option using the code from the Microsoft Authenticator Mobile app if Push Notification is not working.
  • If using a hardware token, let the code expire, then try another code.
  • If none of the above options are working or you don't have access to your multi-factor device, contact the Service Desk at 337-482-4357 to have your MFA Reset.
If you've tried all the steps above and are still having issues getting through the Multi-Factor authentication screen, please report an issue with Multi-Factor Authentication ticket or contact the IT Service Desk.

 

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Related Services / Offerings (4)

Multi-Factor Authentication (MFA)
ULID Account Activation
This service provides classification for requests to Activate ULID accounts.
ULID Password Reset
You can change your ULID password using our password management utility.
ULID Troubleshooting
This service provides comprehensive assistance to students, faculty, and staff experiencing difficulties logging into their primary university accounts.