IT Services

Technology enhances and enriches the educational experience at UL Lafayette.

The Office of Information Technology provides a wide range of IT Services to provide communication, research, and enterprise systems management to the campus.

Click on an item in list of services to the left or refine your search by using a combination of the drop downs below, or enter a keyword to search for specific terms.

  • You are here

    Virtual Machine

    Wed, 01/22/2014 - 10:06am -- David Savoie

    University Computing Support Services (UCSS) will install and maintain the virtual machine instance, including appropriate system software.  UCSS will monitor the system and provide support based on the Service Level described below. All computer systems will be housed in a UCSS data center.

  • You are here

    VOIP Telephone

    Wed, 09/05/2018 - 8:19am -- David Savoie

    Voice of Internet Protocol (VoIP) is a relatively new way of providing telephone service.  Think of VoIP as a virtual telephone.  You are assigned a phone number provided by the University through a VoIP service provider .  Using the provider's mobile or desktop applications, or a device resembling the traditional desktop phone set, you can place or receive calls using the phone number provided.

  • You are here

    Digital Telephone

    Tue, 09/04/2018 - 2:44pm -- David Savoie

    University IT continues to support existing legacy Single- and Multi- Line phones, but these services cannot be extended to new buildings.

    We are working with University departments to move from Ouitel to Mitel VoIP as new buildings are planned and brought online.

  • You are here

    Shared Mailbox

    Tue, 06/26/2018 - 10:12am -- Jennifer Campbell

    A shared mailbox provides you with an email account with your department’s name on it. This allows you to have an email account that can be shared with others within your department.

  • You are here

  • You are here

    Network File Shares

    Tue, 06/26/2018 - 12:56pm -- Jennifer Campbell

    Network File Shares allow departments to have a central storage for files to be stored and used by others within the department.  Each File Share is initially set up with 100GB per share.  These shares are managed & maintained by UCSS to keep them operating properly.

  • You are here

    Banner Reports

    Thu, 06/14/2018 - 2:17pm -- David Savoie

    With all the information Banner provides, sometimes it is necessary to compile that information into a concise, well thought out report.  HERE is where you go to request a Banner Report

  • You are here

    Electronic Doors (E-Lock)

    Mon, 09/24/2018 - 2:59pm -- Hillary Camors

    E-Lock Service


    E-Lock service provides an alternative to giving brass keys for access to areas. Keys do not provide any records or accountability, nor do they offer any time use restrictions. An e-lock can be configured to allow access to specific individuals during certain times, while maintaining logs of usage. Access to e-Locks can be modified at any time without having to visit the door.

    If you are interested in requesting E-Lock service please contact Justin Mire at 337-482-1318 or

  • You are here

    Banner Change Request

    Thu, 06/14/2018 - 11:53am -- David Savoie

    The world is in a constant state of change.  Leaves change color with the season, business changes to keep up with customer demand.  Our Banner system is not immune to changes.  Our goal is to help guide and direct the changes that must occur to make the system better for our customers.  

    If you are looking to request a change to the Banner system, you are in the right spot.  Use the Online Help Form, Banner - Change Request to start the process.

  • You are here

    Banner Report a Problem

    Thu, 06/14/2018 - 1:06pm -- David Savoie

    Despite our best efforts to keep things running at tip-top levels, there always seems to come a time when something doesn't work the way it was designed.  Click HERE to tell us about it so we can fix it and get things back to operating condition.